Ernesto Gomez
@ernestogomez
Business-ops trained QA professional focused on process-driven, business-aware software testing.
Costa RicaWhat I'm looking for
I’m a QA-focused professional who comes from Business Operations—because I’ve learned that many “quality problems” are process failures, not just technical defects. After 3+ years supporting sales operations and customer lifecycle workflows, I started connecting bugs and failed tests directly to operational and business outcomes.
In my current role, I support end-to-end order workflows across LATAM, NA, and EMEA, managing 100+ accounts using Salesforce CRM, while coordinating across commercial, logistics, and customer service teams. Previously, I delivered quality-first customer support through email, phone, and chat, handling 50+ cases daily in Salesforce while maintaining compliance with Quality Management System (QMS) standards.
Now I’m pursuing a degree in Systems Engineering while expanding my technical skills in manual & automated testing methodologies, SDLC & Agile, QA tools and automation frameworks, and continuous improvement. I’m looking to join a QA or Software Testing team where business context and technical rigor work together—especially for remote opportunities.
Experience
Work history, roles, and key accomplishments
Support sales operations and customer lifecycle processes across multiple regions (LATAM, NA, EMEA), managing end-to-end order workflows for 100+ accounts using Salesforce CRM.
Coordinate cross-functional processes between commercial, logistics, and customer service teams — reducing resolution time and improving operational alignment with quality and compliance standards (QMS).
Drive process o
Delivered high-quality support for Invisalign® customers across global markets through multiple channels (email, phone, chat), managing 50+ cases daily in Salesforce CRM with consistent adherence to SLA targets.
Maintained compliance with Quality Management System (QMS) standards in every customer interaction — developing a strong foundation in quality processes, documentation, and regulated env
Education
Degrees, certifications, and relevant coursework
Universidad Fidélitas
Bachillerato, Ingeniería de sistemas
2023 - 2026
Instituto Nacional de Aprendizaje (INA)
Certificado, Excel Intermedio
2022 - 2022
Academia Líder
Certificado, Ingles para Back Office
2021 - 2022
Instituto Cosvic
Manipulación de alimentos
2021 - 2021
Liceo Ing Manuel Benavides Rodriguez
Bachillerato en Educación Media
2014 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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