Open to opportunities

ERMA D'LIMA

@ermadlima

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Administrative Assistant with 18+ years in accounts, logistics, and HR operations.

Kuwait

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What I'm looking for

I’m looking for a role where I can support operations end-to-end—accounts coordination, HR administration, and logistics follow-up—while ensuring accurate reporting, strong customer service, and compliant workflows in a fast-paced team.

I’m a detail-oriented Administrative Assistant with 18+ years of progressive experience in accounts, administration, HR, and logistics in Kuwait. I support executive teams, keep daily operations running smoothly, and deliver consistently high customer service in fast-paced environments.

In my recent role as an Accounts & Administrative Executive at Behbehani – Car Rental and Leasing, I served as the primary administrative liaison for clients, built KPI dashboards for rental performance, and managed car rental contracts through their full lifecycle. I also monitored accounts for non-payments or discrepancies, coordinated renewals, prepared documentation for legal proceedings when needed, and supported the finance team with payables, receivables, and month-end reporting.

Earlier, at Al Karma International & 3MD Pharma, I coordinated distribution activities to reduce lead times, managed end-to-end HR administrative support, and handled supplier quotations and medical documentation registrations. I also managed petty cash reconciliations and followed shipments across logistics networks, and I previously handled immigration and government documentation as a Sponsorship Administrator, ensuring compliant processing across multiple ministries.

Experience

Work history, roles, and key accomplishments

Accounts & Administrative Executive

Behbehani – Car Rental and Leasing

Mar 2022 - Nov 2025 (3 years 8 months)

Served as the primary administrative liaison for rental clients, identifying service expansion opportunities and presenting recommendations to senior management. Managed client account reconciliations and collections documentation, drafted and monitored car rental contracts, and produced KPI dashboards and performance reports.

Customer Service KPIs Accounts Reconciliation Collections & SOA Follow Up Contract Management Microsoft Excel Zoho Books

Administrative & Logistics Executive

Al Karma International & 3MD Pharma

Sep 2019 - Feb 2022 (2 years 5 months)

Coordinated cross-departmental activities to meet organizational objectives and streamlined distribution processes to reduce lead times and improve delivery accuracy. Managed end-to-end HR administrative support, supplier quotation comparisons and MOH documentation registration, shipment tracking, petty cash reconciliation, and customer payment follow-ups with monthly Statements of Account.

Logistics Coordination Shipment Tracking HR & Administration MOH Documentation Petty Cash Reconciliation Attendance Leave Support Tally

Sponsorship Administrator

Middle East Business Solution

Jan 2013 - Aug 2019 (6 years 7 months)

Processed immigration and government documentation in compliance with Kuwaiti government regulations, including visa 18 cancellations and permit-related workflows. Scheduled and coordinated client medical appointments and tracked expiration dates for labor files, residency permits, licenses, and passports while coordinating with accounts for timely service delivery.

Appointment Scheduling Track Expirations Client Coordination Document Control Microsoft Office

Accounts Executive

Ceasars Group of Companies

Aug 2007 - Dec 2012 (5 years 4 months)

Prepared local purchase statements and reconciled creditor accounts using aging schedules to support timely bill clearance. Maintained the cash book, generated recurring sales reports, managed petty cash and cost analyses, supported RFQs/invoice processing, and handled accounts payable/receivable statements.

Accounts Payable Accounts Receivable Petty Cash Management Cash Book Maintenance Sales Reporting RFQ Cost Analysis Microsoft Excel