Open to opportunities

Erin Payne

@erinpayne

Message

Detail-oriented writer passionate about storytelling and cultural exploration.

United States

Message

What I'm looking for

I am looking for a dynamic role that allows me to combine my writing skills with marketing strategies, fostering creativity and cultural exploration.

I am a dedicated professional with a Bachelor's degree in Communications, specializing in Professional Writing. My journey has been marked by a commitment to storytelling, particularly in the realms of travel and cultural exploration. I thrive in fast-paced environments and enjoy the challenge of adapting to changing circumstances, ensuring that my work resonates with diverse audiences.

In my recent role as a Booking Manager at Raynmaker.ai, I successfully managed onboarding processes for various businesses, demonstrating my ability to navigate complex schedules and maintain high sales rates. My experience as a Content Writer for Buzz Around allowed me to contribute to community engagement through storytelling, while my editing internship at Saggio Technology honed my skills in ensuring quality across marketing platforms. I am eager to leverage my skills in writing and marketing to create impactful narratives that connect with people.

Experience

Work history, roles, and key accomplishments

Current

Booking Manager

Current

Raynmaker.ai

Feb 2023 - Nov 2024 (1 year 9 months)

Managed and onboarded new lines of businesses seeking independent sales teams. Handled scheduling through Google Calendar and completed bookings via Salesforce, ensuring high sales and closing rates.

Salesforce Google Calendar Customer Service Account Management Time Management Negotiation Outbound Sales Communication Problem Solving

Content Writer

Buzz Around

Jan 2024 - Mar 2024 (2 months)

Contributed to weekly newsletters focusing on positive news and events in various Boston area cities. Assisted in building the BuzzAround website using WordPress.

Content Writing WordPress SEO Digital Marketing Research Editing Communication Time Management

Editing Intern

Saggio Technology

Sep 2023 - Jan 2024 (4 months)

Collaborated with interns and mentors to edit social media posts, ensuring quality and consistency across various marketing platforms.

Editing Social Media Management Communication Team Collaboration

Customer Service Representative

Bold Penguin, Inc

Apr 2021 - Dec 2022 (1 year 8 months)

Handled inbound and outbound calls for commercial insurance inquiries, gathering essential business information and matching clients with suitable insurance agencies.

Customer Service Communication Sales

Debt Collection Specialist

Creditors Protection Service

Jun 2017 - Apr 2021 (3 years 10 months)

Managed outbound and inbound calls regarding past due balances, ensuring compliance with FDCPA and setting up payment plans to resolve debts.

Debt Collection Compliance Communication Payment Processing Negotiation

Cashier and Retail Associate

Cracker Barrel

Dec 2014 - May 2017 (2 years 5 months)

Operated cash register, processed payments, and assisted customers on the retail floor, providing product information and support.

Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor's degree, Communications

2023 - 2024

Grade: Cum Laude

Graduated Cum Laude with a Bachelor's degree in Communications, and a concentration in Professional Writing. Electives focused on global communications, anthropology, and world religions.