At Volkswagen, I developed and refreshed e-learning content for nationwide dealership personnel, including certification courses and hundreds of microlearning deliverables for onboarding and continuous learning.
I used the ADDIE methodology to analyze performance gaps and create learning solutions across web-based, instructor-led, and virtual instructor-led formats. I also managed courses in the LMS for certification tracking and partnered with subject matter experts to upload content to the Learning Experience Platform.
I collaborated with a third party on an AI product knowledge coach for the learning platform, ensuring alignment with company policies and best practices. Earlier, at Navy Federal Credit Union and George Mason University, I developed instructional materials, assessments, and online learning modules.
