
Ephrata Dereje
@ephratadereje
Customer Service & Telemarketing Associate at Equb financial Technology, supporting customers and promoting services.
What I'm looking for
At Equb financial Technology, I handle inbound and outbound customer calls, respond to inquiries, resolve issues, and promote products and services through telemarketing.
Previously, I worked as an IT Support Assistant at Alteysir Agency, where I provided technical and administrative support and managed professional email communications.
I used Microsoft Office applications for documentation and reporting, and supported office operations by maintaining records.
I’m a native Afaan Oromo speaker with experience reviewing and correcting text, checking spelling and grammar, assessing content quality, and annotating data. I’m interested in contributing to AI development by evaluating Oromo-language content, assessing AI-generated responses, and providing accurate linguistic feedback.
Experience
Work history, roles, and key accomplishments
Customer Service & Telemarketing Associate
Equb Financial Technology
Feb 2025 - Present (1 year 8 months)
Handle inbound and outbound customer calls professionally, respond to customer inquiries and resolve issues promptly, and promote products and services through telemarketing.
IT Support Assistant
Alteysir Agency
Sep 2024 - Jan 2025 (4 months)
Provided technical and administrative support, managed professional email communications, and used Microsoft Office applications for documentation and reporting. Supported office operations and maintained records.
Education
Degrees, certifications, and relevant coursework
Hawassa University
Bachelor Degree, Forestry
Grade: 2.85
Bachelor's degree in Forestry from Hawassa University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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