Enrique Nuñez
@enriquenuez
NetApp technical support engineer specializing in enterprise storage, data infrastructure troubleshooting, and customer-facing problem solving.
ColombiaWhat I'm looking for
I’m an Electronic Engineer specialized in storage systems, technical support, and data infrastructure, with a strong background in web technologies, system administration, and enterprise support. I combine software knowledge, hardware fundamentals, and hands-on troubleshooting to deliver clear, customer-facing technical communication.
In my NetApp Technical Support Engineer role, I’ve supported enterprise-grade storage solutions (NAS/SAN) across ONTAP environments, handling advanced troubleshooting, performance analysis, configuration work, and incident resolution for global customers. Previously, I supported products at hardware, software, and operations level while mentoring agents and improving team performance, and I also built Liferay front-end components for a company public portal and a client portal.
Experience
Work history, roles, and key accomplishments
Support enterprise-grade storage solutions (NAS/SAN) and ONTAP environments for global customers, handling advanced troubleshooting, performance analysis, configuration, and incident resolution. Developed expertise in data storage management, system availability, root-cause analysis, and customer-facing technical communication.
Provided customer/product support across hardware, software, and operational issues, resolving questions in real time and handling tier 2 cases for one business line. Trained new agents, delivered feedback, and created action plans to improve agent performance and motivation.
Liferay Front-End Developer
AXA Colpatria
Aug 2022 - Mar 2023 (7 months)
Participated in creating the company public portal and an adjacent client portal (VIP clinic), including web content creation and reusable content structures. Managed navigation menus and repository/versioning for portal development.
Education
Degrees, certifications, and relevant coursework
Universidad del Magdalena
Electronic Engineer, Electronic Engineering
2016 - 2023
Electronic engineering studies at Universidad del Magdalena in Santa Marta, Colombia from 2016 to 2023.
Binance Academy
Blockchain for everyone, Blockchain
Completed the Blockchain for Everyone training in 2023 via Binance Online.
Institución Universitaria ITSA
CCNA Cybersecurity Operations, Cybersecurity
Completed CCNA Cybersecurity Operations training in 2021 via Cisco Online.
Universidad del Magdalena
Photovoltaic systems design, Photovoltaic Systems Design
Completed Photovoltaic Systems Design training in 2021 in Santa Marta, Colombia.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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