Enes Kara

I am a Senior Export Sales Operations Specialist with over 4.5 years of experience supporting international clients in export operations and multimodal shipments. My expertise lies in handling customer inquiries, resolving complaints, and ensuring clear communication to maintain high levels of customer satisfaction. I am proficient in SAP, Oracle, and TMS systems, and I possess strong problem-solving abilities and teamwork skills. Currently, I am enhancing my German language skills to expand my opportunities in the DACH market.

In my most recent role at Döhler Group, I acted as the main point of contact for customers, managing all operational processes from sales order to shipment without errors. I successfully addressed customer complaints and special requirements with a solution-focused approach, collaborating with various departments to resolve delivery and invoicing issues efficiently. My commitment to customer satisfaction is reflected in my ability to analyze feedback and develop improvement strategies that enhance service quality.

Throughout my career, I have independently managed exports for global clients, handling everything from booking and dispatching to customs and multimodal shipments. My experience includes managing air cargo, full container, LCL, road freight, and express parcel shipments across Europe, Asia, America, and MENA. I am dedicated to continuous improvement and operational efficiency, always striving to enhance the customer experience.