Looking for a job

Emna Chafroud

@emnachafroud

Message

I support customers, sales teams, and remote operations through clear communication and organized virtual assistance.

Tunisia

Message

What I'm looking for

I'm looking for a remote, fast-paced role where I can support customers and sales operations, manage administrative work, and create clear, engaging digital communications.

I've supported high-volume customer interactions at Yoummday across chat, email, and phone, resolving issues professionally while helping with lead follow-ups and sales conversion.

I also manage scheduling, data, CRM-related tasks, and marketing communication materials, including Canva visuals that support client engagement.

As a Life Coach on Nebula, I delivered structured one-to-one sessions, created personalized action plans, and produced actionable follow-up reports in a confidential, supportive setting.

My earlier work at The Way Center and Tanaghem Association included Arabic-English content translation, promotional design, client outreach, front-desk support, cultural workshops, and event coordination.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Sales Virtual Assistant

Current

Yoummday

Jan 2025 - Present (1 year 8 months)

Managed high-volume customer interactions across chat, email, and phone. Conducted lead follow-ups and supported sales conversion processes.

Customer Support Sales Support Lead Conversion Administrative Coordination Data Management Canva Scheduling

Life Coach

Nebula

Jul 2025 - Feb 2026 (7 months)

Delivered structured 1:1 coaching sessions focused on personal growth and decision-making. Supported clients in navigating relationship, career, and mindset challenges.

Coaching Active Listening Empathy Action Planning Customer Relationship Management Report Writing