Emmanuel O
@emmanuelo
Operations and customer support specialist with 8+ years improving workflows remotely.
What I'm looking for
I am a detail-oriented operations and customer support professional with over eight years of experience across healthcare, retail, and real estate. I excel at coordinating daily operations, managing client inquiries, and maintaining accurate records to support efficient business functions.
My background includes supervising store teams, managing vendor relationships, and overseeing inventory and procurement to optimize stock levels and reduce waste. I have a track record of improving lead conversion through consistent digital follow-up and streamlining order fulfillment to reduce turnaround time.
Technically comfortable with Microsoft Office (Word, Excel, Outlook), digital record management, and CRM tools, I bring strong data-entry accuracy and administrative discipline. I lead with clear communication, time management, and a service-oriented approach to resolve escalations and enhance customer satisfaction.
I am seeking remote, tech-driven roles where I can apply my operational coordination and client-engagement skills to improve processes and support growth. I am immediately available for remote and international opportunities and bring a practical, results-focused work ethic.
Experience
Work history, roles, and key accomplishments
Sales Associate
Chris-Ejik Pharmaceutical & Healthcare Products Ltd
Jan 2023 - Present (3 years 3 months)
Coordinate daily sales and operations, ensuring 100% accuracy in inventory and sales records while improving customer satisfaction through tailored product recommendations and faster order fulfillment.
Sales Consultant
Shaffykay Properties
Jan 2021 - Dec 2022 (1 year 11 months)
Managed end-to-end client communications and property inquiries, facilitated sales documentation and legal coordination, and maintained a digital follow-up database that increased lead conversion.
Store Manager
Palmers Supermarket
Jan 2019 - Dec 2021 (2 years 11 months)
Directed daily store operations and supervised 10+ staff to meet sales and service targets, managed vendor relations and procurement to optimize stock levels and reduce waste.
Store Manager
NairaBet
Jan 2015 - Dec 2018 (3 years 11 months)
Oversaw branch operations including daily financial reporting and staff performance monitoring, coordinated promotions and customer engagement to drive local branch growth.
Cashier / Sales Assistant
Morforeign Pharmacy
Jan 2014 - Dec 2015 (1 year 11 months)
Handled high-volume financial transactions and front-line customer support, assisted with stock-taking and merchandising to optimize sales floor performance.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic, Eket
Ordinary National Diploma, Public Administration
Completed an Ordinary National Diploma (OND) in Public Administration at Heritage Polytechnic, Eket.
Availability
Location
Authorized to work in
Job categories
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