Open to opportunities

Emmanuel Nawa

@emmanuelnawa

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IT operations professional focused on system reliability and technical support.

Zambia

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What I'm looking for

I am seeking an operational IT role focused on system reliability, monitoring, technical support, and opportunities to improve infrastructure and collaborate with cross-functional teams.

I am an analytical IT professional with experience as an IT Operations Assistant, IT Operations Intern, and Software Developer Intern, focused on maintaining infrastructure, monitoring systems, and delivering dependable technical support. I have implemented monitoring strategies, managed workstation setups, and contributed to software development projects with testing and deployment tasks.

I collaborate effectively with cross-functional teams to improve system performance and user satisfaction, and I bring practical skills in C#, Java, PHP, JavaScript, Windows, Mac and Linux. I am actively seeking a dynamic IT role where I can apply my operational experience and problem-solving abilities to optimize technology infrastructure and ensure continuous system availability.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Assistant

Current

IHM Southern Africa

Oct 2024 - Present (11 months)

Manage and maintain IT infrastructure to ensure continuous system availability and performance; implemented monitoring strategies and facilitated workstation setups to improve system health visibility and user productivity.

System Administration IT Support Monitoring Windows Linux Troubleshooting Scripting

IT Operations Intern

IHM Southern Africa

Jul 2024 - Oct 2024 (3 months)

Assisted in monitoring and maintaining IT systems and networks to minimize downtime and supported data collection and analysis of system performance and network traffic.

System Monitoring Data Analysis Troubleshooting Windows Linux Teamwork Technical Support

Software Developer Intern

IHM Southern Africa

Jan 2024 - Jun 2024 (5 months)

Contributed to multiple development projects, delivering features on schedule and performing unit, integration, and user acceptance testing to ensure software quality.