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Emmanuel Nawa

@emmanuelnawa

IT operations professional focused on system reliability and technical support.

Zambia
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What I'm looking for

I am seeking an operational IT role focused on system reliability, monitoring, technical support, and opportunities to improve infrastructure and collaborate with cross-functional teams.

I am an analytical IT professional with experience as an IT Operations Assistant, IT Operations Intern, and Software Developer Intern, focused on maintaining infrastructure, monitoring systems, and delivering dependable technical support. I have implemented monitoring strategies, managed workstation setups, and contributed to software development projects with testing and deployment tasks.

I collaborate effectively with cross-functional teams to improve system performance and user satisfaction, and I bring practical skills in C#, Java, PHP, JavaScript, Windows, Mac and Linux. I am actively seeking a dynamic IT role where I can apply my operational experience and problem-solving abilities to optimize technology infrastructure and ensure continuous system availability.

Experience

Work history, roles, and key accomplishments

IA
Current

IT Operations Assistant

IHM Southern Africa

Oct 2024 - Present (11 months)

Manage and maintain IT infrastructure to ensure continuous system availability and performance; implemented monitoring strategies and facilitated workstation setups to improve system health visibility and user productivity.

Education

Degrees, certifications, and relevant coursework

NA

National Institute of Public Administration

Bachelor of Science, Computer Science

2014 - 2018

Bachelor's of Computer Science completed at the National Institute of Public Administration from 2014 to 2018.

AS

Arakan Boys Secondary School

School Certificate

Obtained School Certificate from Arakan Boys Secondary School.

Tech stack

Software and tools used professionally

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Emmanuel Nawa - IT Operations Assistant - IHM Southern Africa | Himalayas