Open to opportunities

Emmanuella Ahamafula

@emmanuellaahamafula

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Customer Support & CX Specialist (Remote) | E-commerce & Startup Support | Zendesk • HubSpot • Intercom • Live Chat

Nigeria

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What I'm looking for

I’m looking for a remote customer support or customer success role where I can apply my experience in communication, CRM systems, and customer care while continuing to grow professionally. I value collaborative teams, strong company culture, and opportunities where I can make a positive impact on customer experience and business operations.

Customer Support Specialist with 3+ years of experience managing high-volume customer interactions across chat, email, and phone channels. Skilled in CRM systems, customer retention, conflict resolution, and e-commerce support, with experience handling 60+ daily inquiries while maintaining fast response times and high service standards. Adept at resolving customer concerns efficiently, improving customer experience, and supporting remote business operations.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Abuja Best Homes

Jan 2024 - Jan 2026 (2 years)

Customer Care Representative with experience managing client inquiries, scheduling property inspections, resolving tenancy concerns, and supporting customer relationships in a fast-paced real estate environment. Skilled in phone, email, WhatsApp, and CRM communication, with strong problem-solving, multitasking, and customer service abilities.

Chat Support Customer Documentation Email Support Phone Support Live Chat Support Problem Solving Scheduling Follow Up Systems

Education

Degrees, certifications, and relevant coursework

Rivers State University

Bachelor of Arts, English

2021 - 2025

Earned a Bachelor of Arts (B.A.) in English from Rivers State University, building written and verbal communication skills through academic writing and applied linguistics.