Open to opportunities

Emmanuella Ahamafula

@emmanuellaahamafula

Message

Nigeria

Message

What I'm looking for

I’m looking for a remote customer support or customer success role where I can apply my experience in communication, CRM systems, and customer care while continuing to grow professionally. I value collaborative teams, strong company culture, and opportunities where I can make a positive impact on customer experience and business operations.

Data Analyst and Customer Care professional with experience in client support, customer relationship management, and operational coordination. Skilled in Excel, SQL, Power BI, Python, data cleaning, visualization, and reporting. I enjoy solving problems, understanding customer needs, and turning data into actionable business insights.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Abuja Best Homes

Jan 2023 - Jan 2026 (3 years)

Customer Care Representative with experience managing client inquiries, scheduling property inspections, resolving tenancy concerns, and supporting customer relationships in a fast-paced real estate environment. Skilled in phone, email, WhatsApp, and CRM communication, with strong problem-solving, multitasking, and customer service abilities.

Customer Documentation Live Chat Live Chat Email Support Phone Support Problem Solving Scheduling Follow Up Systems

Education

Degrees, certifications, and relevant coursework

Rivers State University

Bachelor of Arts, English

2021 - 2025

Earned a Bachelor of Arts (B.A.) in English from Rivers State University, building written and verbal communication skills through academic writing and applied linguistics.