Open to opportunities

Amarachi Mary Nkama

@amarachimarynkama

Message

Remote-ready customer service professional focused on empathetic problem solving.

Nigeria

Message

What I'm looking for

I’m looking for remote customer support via email, chat, or voice, where I can deliver empathetic problem-solving, clear communication, and fast follow-ups—while being paid in USD and working for a team that values quality service.

I’m a reliable, empathetic customer service professional with experience handling inbound and outbound calls in a fast-paced call center environment. I’m skilled in clear communication, calm decision-making, and solving customer problems effectively—even under pressure.

In my Customer Service Representative role at Affordable Homes, I supported potential and existing customers with housing inquiries, availability, and booking. I maintained accurate customer records and call logs using Microsoft Excel, and I used WhatsApp Business for follow-up communication and appointment scheduling.

I bring strong customer empathy, patience, and multitasking, along with fast, accurate typing and basic computer literacy. I’m available for remote customer service (email, chat, and voice) and I’m looking for a company that pays in USD and values quality service.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Affordable Homes

Jan 2024 - Present (2 years 4 months)

Handled inbound and outbound calls for potential and existing customers, providing support on housing inquiries, availability, and booking. Maintained accurate customer records and call logs in Excel and used WhatsApp Business for follow-ups and appointment scheduling.

Customer Support Inbound Calls Housing Inquiries Support Appointment Scheduling Microsoft Excel Problem Solving Customer Empathy Multitasking