Emmanuel Etukudo
@emmanueletukudo
Head of Operations leading Zenith Bank’s funds transfer and ISO compliance, improving controls, settlement accuracy, and service delivery.
What I'm looking for
I lead end-to-end branch and back-office operations at Zenith Bank Plc, overseeing payments, clearing, funds transfer, reconciliations, and transaction processing. I’ve worked to keep settlements timely and accurate while strengthening operational controls to reduce errors, losses, and fraud risks. I also monitor operational KPIs and service delivery standards and coordinate with Compliance, Risk Management, Internal Audit, IT, and Treasury to close audit findings.
In the Funds Transfer Unit, I’ve managed account-to-account transfers, manager’s cheque processes, clearing instruments, and daily reconciliations across electronic transactions, web payments, and branch general ledger accounts. I run operational work across NIP (NIBSS Instant Payment), auto-clearing reviews, cheque truncation processes, NEFT evidence/report handling, ATM transaction proofs, and ATM GL discrepancy reconciliation—plus reactivation of dormant accounts.
As ISO Champion (branch level), I work with management on information protection, emerging cybersecurity risks and mitigations, board and management awareness of cyber risks, and security training compliance. I also support branch administration—covering expenses, facilities/services, asset and resource utilization, routine checks, and policy adherence—while driving disciplined execution and people development.
Experience
Work history, roles, and key accomplishments
Prepares financial statements and management reports to support governance and accountability. Supports leadership with financial analysis and policy implementation. Oversight of financial controls, reporting, budgeting, compliance, and stewardship in a non-profit environment.
Financial Accountant - (Volunteer)
Jan 2023 - Present (3 years 7 months)
Oversee daily financial operations, including accounts payable and receivable, payroll, and general
ledger entries.
Prepare and analyze financial statements to ensure accuracy and compliance with regulatory
requirements.
Develop and implement financial policies and procedures to improve efficiency and internal controls.
Assist in budgeting and forecasting processes, providing key insights for
Team lead, Funds Transfer Unit / ISO Champion / Branch Administrative Officer
Jul 2021 - Present (5 years 1 month)
FUNDS TRANSFER
Raise, issue is and re-purchase Manager's cheque.
Account to account transfers to zenith and other bank customers as well as settlement of interbank
funds
Process inward and outward clearing cheques.
Processing and issuance of managers' cheque.
Fixed asset booking and management
Render regulatory returns to appropriate authorities
Daily reconciliation of electronic transact
Provided oversight for end-to-end branch and back-office operations including payments, clearing, funds transfer, reconciliations, and transaction processing. Ensured strict compliance with CBN regulations, internal policies, audit requirements, and operational control standards. Supervised processing of NIP transfers, interbank settlements, manager’s cheques, clearing instruments, and general led
Head of Operations / Team lead, Funds Transfer Unit / ISO Champion / Branch Admi
Aug 2019 - Present (7 years)
Worked as Head of Operations / Team lead, Funds Transfer Unit / ISO Champion / Branch Administrative Officer at Zenith Bank Plc.
Prepared accurate and timely financial statements, ensuring compliance with accounting standards
and regulations.
Managed and maintained financial records, overseeing bookkeeping and financial reporting.
Conducted financial analysis to provide insights for budgeting and financial planning.
Collaborated with church leadership to align financial practices with organizational goals.
Ensured tran
Raise, issue is and re-purchase Manager's cheque.
Account to account transfers to zenith and other bank customers as well as settlement of interbank
funds
Process inward and outward clearing cheques.
Processing and issuance of managers' cheque.
Ensure account proof for all related general ledgers and reconciliation
Fixed asset booking and management
Render regulatory returns to appropriate
Accepting cash deposits from customers;
Honoring of cash and cheque withdrawal requests.
Handling of ATM cash loading and dispense.
Handling other specialized transactions.
Cash Offer
Bank's vault administrator
Processed cash deposits, withdrawals, and cheque transactions in line with banking procedures. Managed ATM cash loading, balancing, and dispense reconciliation. Ensured accuracy, customer service excellence, and compliance with operational guidelines.
Monitored and analyzed capital and movable expenditure through Authority for Expenditure (AFE) processes. Prepared monthly, quarterly, and annual performance dashboards and expenditure reports. Conducted CAPEX trend analysis and projections to support management decision-making. Coordinated with review groups to facilitate fund release approvals and performance reporting.
Prepared transmitters for AFEs.
Processed both Movables and Capital Expenditures’ Authority for Expenditures (AFEs) for fund
release.
Prepared monthly AFEs analysis reports.
Compiled and generated Performance Monitoring unit’s activities on monthly basis, showing
details of AFEs processed, AFEs undergoing processing due to awaiting response from review
groups, achievements and challenges for
Education
Degrees, certifications, and relevant coursework
Caritas University
Bachelor of Science, Economics
Second Class Upper
National Open University of Nigeria
Master of Business Administration, Banking and Financial Support Services
In View
Caritas University
Bachelor's degree, Economics
2008 - 2012
Availability
Location
Authorized to work in
Job categories
Skills
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