At FUSION GROWTH PARTNERS, I supported customers through phone and digital channels, investigating concerns and documenting cases. I maintained 98% CRM accuracy and achieved approximately 90% CSAT.
At HOSTPLUS LIFE INSURANCE, I supported customers with inquiries, complaints, and follow-ups while handling sensitive information confidentially. I improved response time by 30% through case management, timely follow-up, and accurate documentation.
At CADWELL LIMITED, I handled customer interactions and achieved 85–90% first-contact resolution through questioning, research, and troubleshooting. I also maintained 97% CRM accuracy and reduced the complaint backlog by 20% through case management and follow-up.
At CUSTODIAN & ALLIED INSURANCE PLC, I handled customer inquiries, documented cases, and escalated complex issues when further investigation was needed. I increased customer engagement by 25% while maintaining accurate customer records.
