At Zillow Group, I directed engineering, DevOps, and vendor teams through Sev1 and Sev2 outages. I also deployed Glean AI Agents to automate runbook retrieval and correlate historical outage trends for on-call responders.
At Tata Consultancy Services, supporting Wyndham Hotels, I managed high-severity incidents in AWS environments and coordinated teams working to restore service and meet SLAs. For WarnerMedia, I governed incident workflows and facilitated diagnostics across Kubernetes environments.
Earlier, at Softtek supporting Electronic Arts, I commanded emergency incident bridges and documented runbooks and postmortem findings. I began in network and telephony operations at ACS / Xerox, providing Tier 1/2 support and monitoring WAN, LAN, and telecom services.
