Emils User
@emilinho
Multilingual Operations & Customer Success Specialist Fluent in 6 Languages
What I'm looking for
I am a versatile professional with over 5 years of experience in E-commerce operations and international customer success, currently relocating to Brazil. My core competitive advantage is a rare multilingual stack—I am fluent in 6 languages: Latvian, Brazilian Portuguese, English, Russian, Italian, and Spanish.
On the operations side, I have a proven track record of managing high-volume Shopify stores and optimizing logistics. At SIA Comfo, I reduced delivery delays by 20% and boosted traffic by 30% through targeted digital strategies. My background in Customer Success includes maintaining a 95%+ CSAT score while resolving 40+ complex daily tickets for global platforms like Joom and Red Acre.
Beyond operations, I am the founder of the digital brand "Gringo da Letônia," where I reached 3.1 million organic views and 1.8M+ impressions in the Brazilian market within just 30 days. This project showcases my deep understanding of Brazilian cultural nuances, viral storytelling, and data-driven content strategy.
As an active professional football player and Sports Director for FK Cēsis, I bring elite discipline, resilience, and a "team-first" mentality to every corporate role. I am looking for a remote opportunity in Operations, Customer Success, or Content Strategy where I can leverage my global perspective and high-pressure performance skills.
Experience
Work history, roles, and key accomplishments
Built a viral digital brand bridging Europe and Brazil, reaching 3.1M+ organic views and 1.8M+ impressions in the last 30 days. Managed end-to-end content production including scripting, video editing, and audience-focused analytics.
E-commerce Manager
SIA Comfo
Aug 2024 - Jan 2025 (5 months)
Managed Shopify operations and reduced delivery delays by 20% through logistics optimization. Increased web traffic by 30% using targeted digital advertising and improved customer communication flows to raise repeat order rates.
Handled 40+ daily complex tickets in Portuguese, English, and Russian while maintaining 95%+ CSAT with average responses under 2 minutes. Translated technical shop content to improve accessibility for 1,000+ local users.
KYC & Compliance Support
Red Acre Ltd
Dec 2019 - Dec 2020 (1 year)
Processed 100+ weekly KYC verifications, ensuring total compliance with EU data regulations. Reduced account resolution time by 25% by improving internal reporting processes.
Education
Degrees, certifications, and relevant coursework
High School Diploma (Riga)
High School Diploma, General Studies
Earned a High School Diploma in Riga, Latvia.
Availability
Location
Authorized to work in
Website
linktr.ee/gringodaletoniaPortfolio
linktr.ee/gringodaletoniaSocial media
Job categories
Skills
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