Emils User

I am a versatile professional with over 5 years of experience in E-commerce operations and international customer success, currently relocating to Brazil. My core competitive advantage is a rare multilingual stack—I am fluent in 6 languages: Latvian, Brazilian Portuguese, English, Russian, Italian, and Spanish.

On the operations side, I have a proven track record of managing high-volume Shopify stores and optimizing logistics. At SIA Comfo, I reduced delivery delays by 20% and boosted traffic by 30% through targeted digital strategies. My background in Customer Success includes maintaining a 95%+ CSAT score while resolving 40+ complex daily tickets for global platforms like Joom and Red Acre.

Beyond operations, I am the founder of the digital brand "Gringo da Letônia," where I reached 3.1 million organic views and 1.8M+ impressions in the Brazilian market within just 30 days. This project showcases my deep understanding of Brazilian cultural nuances, viral storytelling, and data-driven content strategy.

As an active professional football player and Sports Director for FK Cēsis, I bring elite discipline, resilience, and a "team-first" mentality to every corporate role. I am looking for a remote opportunity in Operations, Customer Success, or Content Strategy where I can leverage my global perspective and high-pressure performance skills.