Open to opportunities

Emilija Sirutyte

@emilijasirutyte

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Dedicated hospitality professional with a passion for customer service.

Cyprus

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What I'm looking for

I am looking for a role that values teamwork and customer satisfaction, offering opportunities for growth.

My name is Emilija Sirutyte, and I am a dedicated hospitality professional with extensive experience in various roles within the food and beverage industry. I have worked in dynamic environments, including restaurants and stadiums, where I honed my skills in customer service, communication, and teamwork. My journey began in London, where I served as a Catering Staff Member at Blackstone, ensuring guest satisfaction and maintaining high service standards.

Throughout my career, I have consistently demonstrated a proactive approach to enhancing the customer experience. As a Waitress at Alexander The Great Beach Hotel, I managed customer interactions with grace, addressing their needs and ensuring a pleasant dining experience. My recent role as a Bar Waiter at NOA Beach Restaurant further solidified my commitment to service excellence, where I was recognized for my performance and ability to train new staff members. I thrive in fast-paced environments and am passionate about delivering memorable experiences to every guest.

Experience

Work history, roles, and key accomplishments

Current

Waitress

Current

Petite Plage Restaurant

Oct 2023 - Present (1 year 7 months)

Recognized as a top performer for service excellence, teamwork, and proactive revenue generation/issue resolution. Assisted in training new staff members on restaurant procedures. Focused on delivering amazing customer experiences and supporting colleagues for overall restaurant success.

Customer Service Teamwork Training Problem Solving Communication Sales

Bar Waiter

NOA Beach Restaurant/ Bar

Sep 2023 - Oct 2023 (1 month)

Greeted customers and presented menus, making suggestions based on their preferences. Prepared cutlery before and after shifts. Ensured customers were happy with their orders.

Customer Service Order Taking Communication Table Setting

Waitress

Alexander The Great Beach Hotel

Nov 2022 - Sep 2023 (10 months)

Used cash registers and credit card machines to cash out customers. Greeted new customers, discussed specials, and took drink orders. Maintained customer satisfaction with timely table check-ins and handled complaints promptly.

Customer Service Order Taking Communication Table Service

Hospitality Staff Member

Westham Stadium

Nov 2021 - Jul 2022 (8 months)

Greeted new customers, answered initial questions, and took drinks orders. Took payments using card readers and POS machines. Coordinated responsive action to fulfill guests specific requests.

Customer Service Payment Processing Order Taking Communication

Catering Staff Member

Blackstone

Oct 2021 - Apr 2022 (6 months)

Assisted in post-event cleanups, completing tasks including cleaning tables, stacking chairs, and removing unused food. Proactively engaged with customers throughout events to ensure satisfaction with the service and food quality.

Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Epping Forest College

Level 2, Air Cabin Crew

2021 - 2022

Completed a Level 2 qualification focused on the skills and knowledge required for air cabin crew roles. The curriculum covered passenger safety, service standards, and emergency procedures.