At Wispr Network, I built the HubSpot sales and onboarding funnel and connected the CRM to the company platform so user activity data flows into it. I also developed the new company website using AI tools and development knowledge.
I manage segmented nurture emails, the company newsletter, and region-specific market emails for Orange County. I also manage Instagram and LinkedIn content and produce weekly performance reports.
At PW Mídia, I'm building a custom SaaS that brings together CRM, client management, paid-traffic campaign tracking, and support tickets. The system is live in production with the client and hosted on Microsoft Azure.
Previously, as Customer Success Manager at Upchat 2.0, I implemented internal CS processes and customer journey standards, helping reduce churn by ~50% and increase engagement by ~40%. At Setup Technology, I managed a portfolio of ~450 SMB customers and built individualized success plans.
