At Concentrix - Wise, I investigated disputed card transactions by reviewing financial evidence, transaction histories, and case information. I applied Visa and Mastercard regulations to fraud and chargeback cases and documented my findings while handling sensitive financial information.
At Target Group, I processed investment applications and client records in a regulated financial-services environment. I also contributed to the IFA Database Update Project, supporting data quality and accurate record maintenance.
At Hodge Bank, I managed mortgage-related client cases and documentation involving customers, Independent Financial Advisers, solicitors, and internal teams. I explained procedures and coordinated complex enquiries while maintaining accurate records.
I currently manage Appledore English Academy, an independent professional English coaching initiative, including its planning, digital resources, content organisation, and day-to-day administration. My background also includes copywriting, hotel operations, and a Bachelor's Degree in Business Information Systems.
