Open to opportunities

Elvis Onsinyo

@elvisonsinyo

French pedagogy and operations professional applying curriculum innovation, quality control, and cross-border support to learning outcomes.

Kenya

Message

What I'm looking for

I’m seeking to apply my Language Instruction and Operational Excellence in a Senior Educational Role, using curriculum innovation and cross-cultural stakeholder communication to deliver measurable learning results.

I’m a multilingual education and operations professional with over 4 years of experience specializing in French pedagogy and corporate eligibility management. I’ve consistently built learning environments and operational processes that stand up to real-world pressure, including cross-border policy and eligibility support.

In my current role as an Eligibility Representative, I’ve delivered a 100% resolution rate for complex policy inquiries, handled 1,500+ closed tickets, and maintained 99.8% data integrity through automated and manual eligibility record updates. I also optimize communication workflows to sustain a consistent 24-hour response time and support real-time hospital admission procedures.

Alongside operations, I’ve developed and led French and education initiatives through radio quality assurance and classroom instruction. As Presenter, Podcaster & Head of Quality Control, I directed QA programmes, reduced technical broadcast errors by 20%, and increased weekly listener engagement by 15% through high-impact content production and feedback systems.

In teaching roles, I’ve delivered interactive French lessons to 200+ students, integrated educational technology to raise engagement by 40%, and improved oral proficiency outcomes by 30%. I’m now seeking to apply my Language Instruction and Operational Excellence experience to a Senior Educational Role focused on curriculum innovation and cross-cultural stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Eligibility Representative

Current

Cigna

Mar 2024 - Present (2 years 1 month)

Managed complex international insurance policy inquiries with a 100% resolution rate across 1,500+ successfully closed tickets via email and telephone support. Maintained 99.8% data integrity and consistently responded within 24 hours by updating eligibility records in global systems and optimizing daily message workflows.

Claims Administration Eligibility Customer Support Data Integrity CRM Software Workflow Management Virtual Collaboration Cross Border Stakeholder Coordination Record Management

Current

Podcaster & Head of QC

Current

Radio Cent Ans

Oct 2022 - Present (3 years 6 months)

Directed quality assurance for radio shows to ensure broadcast excellence and compliance with station standards, reducing technical broadcast errors by 20% over 12 months. Produced live show and podcast segments using remote workflows, increasing weekly listener engagement by 15%.

Quality Control Broadcast Compliance Audio Production Podcast Production Content Production Remote Recording Digital Editing Tools Workflow Management

French & PE Teacher

St Mary’s Sportsview Academy

May 2023 - Feb 2024 (9 months)

Delivered interactive French instruction to 200+ students, increasing oral proficiency exam scores by 30%, and used digital learning tools to raise engagement by 40%. Conducted 50+ formative and summative assessments to track progress and tailor instructional strategies, while managing PE programmes and parent-teacher communications.

French Teaching Physical Education Curriculum Design Assessments Classroom Management Resource Planning

French & PE Teacher

Urafiki Carovana School

May 2022 - Apr 2023 (11 months)

Led the French Department as Head of Panel by coordinating a team of five teachers to ensure curriculum alignment and operational efficiency. Improved student participation in PE by 25%, supervised daily activities for 150+ students with safety and discipline focus, and implemented digital feedback loops using learning management systems.

Head Of Panel Leadership French Curriculum Alignment Communicative Language Teaching Physical Education Planning Learning Management Systems Student Feedback Loops Resource Management