I'm currently managing guest check-ins, check-outs, reservations, cancellations, and front desk operations at Hotel Kerdada chaîne El Djazaïr.
I've also supported four-star hotel operations at Complex Thermal Hammam Melouane Zaim Mohamed and Complex Touristique Matares, coordinating room readiness with housekeeping and maintenance teams. I respond to guest inquiries and complaints professionally while handling billing, payments, cash handling, and daily reconciliation.
My background in psychology, school and vocational guidance, and hotel administration strengthens my communication, active listening, conflict resolution, and guest-relations approach. I work fluently in English, Arabic, and French.
