Ella Camille Leal
@ellacamilleleal
Aspiring IT professional eager to contribute and learn.
PhilippinesWhat I'm looking for
I am a dedicated and motivated individual with a Bachelor of Science in Information Technology from Laguna State Polytechnic University. My academic background has equipped me with a solid foundation in IT principles, and I am eager to apply my knowledge in a professional setting.
Throughout my work experience, I have developed strong skills in customer service, problem-solving, and teamwork. I have worked as a Customer Service Representative at Sitel Philippines, where I honed my ability to manage time effectively and provide creative solutions to customer inquiries. Currently, I am involved in online proctoring, where I continue to enhance my technical skills and contribute to team success.
Experience
Work history, roles, and key accomplishments
Online Proctoring - Tech Support
Support Services Group
Jan 2021 - Present (4 years 5 months)
Provided online proctoring and technical support to users. Ensured smooth operation of proctoring software and resolved technical issues promptly.
Customer Service Representative
Sitel Philippines
Jan 2018 - Present (7 years 5 months)
Provided exceptional customer service and resolved inquiries efficiently. Collaborated with team members to achieve departmental goals and enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Laguna State Polytechnic University
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology, gaining foundational knowledge and practical skills in the field. The curriculum focused on various aspects of IT, preparing for a career in technology.
Balian National High School
High School Diploma, General Studies
Attended Balian National High School, completing secondary education. Developed foundational academic skills and participated in various school activities.
Central Elementary School
Elementary Education, General Studies
Completed elementary education at Central Elementary School. Gained fundamental knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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