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Elizabeth Shikanda

@elizabethshikanda

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Results-driven Research Analyst with expertise in public health.

Kenya

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What I'm looking for

I am looking for opportunities that allow me to apply my public health expertise and data analysis skills in a collaborative environment, focusing on impactful health solutions and continuous professional growth.

As a results-driven Research Analyst with five years of experience, I leverage advanced data analysis and communication skills across healthcare, public health, and revenue management sectors. My journey has been marked by a commitment to improving public health outcomes and streamlining revenue processes for government organizations. Currently pursuing a Master’s in Public Health, I specialize in mental health and dietetics, dedicated to delivering actionable insights and impactful solutions in dynamic, remote-ready environments.

Throughout my career, I have successfully mentored and tutored students, enhancing their understanding of health and nutrition. My role as a Public Health Tutor involved delivering engaging lectures that improved exam pass rates by 15%. Additionally, my experience as a Customer Support Agent at Transcosmos Europe allowed me to resolve client inquiries effectively, achieving a 95% satisfaction rate while streamlining issue resolution processes. I am passionate about utilizing my skills to foster academic growth and improve health outcomes.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Transcosmos Europe

Oct 2024 - Jan 2025 (3 months)

I was a customer support Agent tasked with communicating to clients via phone calls, emails and chats to respond to issues and offer solutions.

Communication Skills Problem Solving Salesforce SAP Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint

Public health tutor

Public Service Commision Kenya

Apr 2024 - Sep 2024 (5 months)

I was a tutor at the Kenya medical Training College Kakamega Campus under Public Service Commission.
I was tasked with teaching and examining students on matters health and nutrition.

Communication Skills Tutoring Experience Lesson planning Problem Solving Public Speaking Public Health Administration Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Teams

Revenue Clerk

County Government of Kakamega

Jan 2022 - Mar 2024 (2 years 2 months)

I was a revenue clerk tasked with educating customers on revenue payment systems, enforcing revenue collection, balancing books of accounts, meeting revenue targets and financial reporting.

Communication Skills Problem Solving Public Speaking Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Teams Bookkeeping Ticketing Systems Ticketing Software Finance Operations

Nutritionist and Dietitian Intern

Kenya Nutrition and Dietitian Institute

Jan 2020 - Dec 2020 (11 months)

I was a nutritional and dietetics intern tasked with ensuring the nutritional needs of all clients are assessed, addressed and follow up made( Nutrition care process)

Communication Skills Problem Solving Public Speaking Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Teams Nutrition And Dietetics Technicians Mental Health Counselling Proficiency Maternal Infant Care Maternal Health HIV Treatment Strategies HIV Prevention

Public Health Tutor

Public Service Commission Kenya

Apr 2024 - Present (1 year 2 months)

Delivered engaging lectures on health and nutrition to 50+ students, improving exam pass rates by 15%. Developed and implemented lesson plans, aligning content with curriculum standards.

Nutrition Curriculum Development Mentoring Communication Skills

Nutritionist and Dietitian Intern

Kenya Nutrition and Dietitian Institute

Jan 2020 - Dec 2020 (11 months)

I was a nutritional and dietetics intern tasked with ensuring the nutritional needs of all clients are assessed, addressed and follow up made( Nutrition care process)

Education

Degrees, certifications, and relevant coursework

University of Debrecen

Master in Public Health, Health

2024 -

Grade: 4.55

Activities and societies: MSc Public Health student

ongoing

Masinde muliro university of science and technology

Bsc Human Nutrition and Dietetics, Health

2015 - 2019

Grade: 3.8

Activities and societies: Environmental Club, Community health programs, debate clubs.

Graduated with second class honours and specialized in Clinical nutrition and dietetics. I was actively involved in First Aid courses, MIYCN,IYCF, HINI+WASH, SPSS &SMART.