Open to opportunities

Elizabeth Chisholm

@elizabethchisholm

Message

Experienced customer-focused operations manager skilled in team leadership and facilities management.

United States

Message

What I'm looking for

I am seeking a people-focused operations or store management role where I can lead teams, improve processes, ensure excellent customer service, and manage daily facility or retail operations.

I am an operations and customer-service professional with experience managing facility operations, leasing, and on-site security at a self-storage facility, and supervising teams in retail and remote insurance verification environments.

I have led front-line teams, trained new hires, handled tenant and customer escalations, maintained accurate financial and account records, and coordinated daily operational tasks to keep facilities and stores running smoothly.

I value clear communication, reliability, and practical problem-solving; I deliver results by coaching staff, improving processes, and ensuring excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Store Manager

StorageAsset Management

Nov 2023 - Dec 2024 (1 year 1 month)

Managed daily operations of a self-storage facility including leasing, tenant relations, payments collection, security oversight, and facility maintenance to ensure occupancy and operational standards.

Leasing Customer Service Cash Handling Facilities Management Tenant Relations Marketing Record keeping

Insurance Verification Specialist

Pomeroy Technologies, Inc.

Jan 2022 - Dec 2022 (11 months)

Verified patient insurance coverage, handled payments for non-covered services, obtained referrals, and maintained accurate patient billing documentation while leading a remote team.

Insurance Verification Medical Billing Documentation Team Lead Records Management Referrals Remote Work

Customer Service Representative

Haines

Jun 2019 - Dec 2019 (6 months)

Resolved customer issues via phone, email, and mail, processed account adjustments, recommended products based on needs analysis, and met team sales and call-handling targets.

Customer Support Account Management Sales Support Data Entry Reporting Communication CRM

Assistant Manager

Dollar General

Oct 2018 - Jun 2019 (8 months)

Supervised store operations and a team of six employees, handled hiring and training, managed inventory and sales reporting, and liaised with corporate to align store performance with brand goals.

Team Leadership Hiring Inventory Management Sales Reporting Scheduling Customer Service

Cashier/Sales Associate

Dollar General

Apr 2018 - Oct 2018 (6 months)

Handled customer transactions, greeted customers, assisted with stocking and merchandising, reconciled cash drawer, and processed inventory adjustments.

Point of Sale Merchandising Stocking Customer Service

Permanent Substitute Teacher

Anson County Schools

Sep 2011 - May 2017 (5 years 8 months)

Delivered instruction aligned to state standards, coordinated special education services per individualized plans, monitored student progress, and supported school events and clerical functions.

Lesson planning Special Education Classroom Management Communication Record keeping Collaboration