At the Society for Peace Studies and Practice, I research institutional governance and co-authored two policy briefs on conflict resolution strategies that streamline stakeholder communication.
At Themorganstudios, I founded and lead a creative content studio with a team of five. I introduced client experience surveys and team feedback loops that improved workflow efficiency and service turnaround by 20%.
At Gamweb Global Services, I founded and run a licensed multi-service business, overseeing operations and customer support with a team of four. I built data-driven workflows that cut complaints by 15% within four months and introduced customer feedback channels that supported a 3% monthly increase in recurring revenue.
