Open to opportunities

Elia Otito

@eliaotito

I lead enterprise infrastructure, cybersecurity, and digital transformation across multi-site hospitality and investment operations.

Turks and Caicos Islands

Message

What I'm looking for

I'm looking to lead enterprise infrastructure, cybersecurity, cloud, and digital transformation initiatives where I can strengthen resilience, modernize technology, and align IT investments with business growth.

I'm leading enterprise IT infrastructure at Waterloo Investment Holdings, standardizing infrastructure and cybersecurity operations across Turks and Caicos, Belize, and the United States. I designed Fortinet security architecture, deployed Netskope Security Cloud, modernized VMware environments, and established centralized Veeam backup and disaster recovery.

Previously, I led technology operations at Canouan Estate Resort & Villas and Six Senses Hotels Victoria, where I reduced network latency by 30%, generated over USD 50,000 in digital guest engagement revenue, reduced reported cybersecurity incidents by more than 50%, and delivered 100% wireless coverage across guest areas.

Across 14+ years in hospitality, investment, and real estate, I've delivered data center, cloud, network, governance, business continuity, and smart-building initiatives that improve resilience, guest experience, and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Head of Infrastructure

Current

Waterloo Investment Holdings Ltd.

Feb 2025 - Present (1 year 6 months)

Leads enterprise IT infrastructure strategy across multiple business units, driving digital transformation, scalability, and operational resilience. Directs infrastructure architecture, operations, governance, and cybersecurity frameworks.

IT strategy Enterprise Architecture Data Center Management AWS Zero Trust Network Access Data Loss Prevention IT Governance Cybersecurity Business Continuity Disaster Recovery Grafana IT Asset Management

Information Technology Manager

Canouan Estate Resort & Villas

Mar 2023 - Feb 2025 (1 year 11 months)

Led enterprise IT infrastructure, network, and systems operations across luxury resort properties. Directed implementation of Micros POS and fiber optic infrastructure, reducing network latency by 30%.

IT Infrastructure Network Architecture Fiber Optics Salto Access Control Project Management

IT Infrastructure Manager

Six Senses Hotels

Mar 2016 - Mar 2023 (7 years)

Led enterprise IT infrastructure, cybersecurity, and digital transformation initiatives. Implemented digital guest engagement platform generating over USD 50,000 in additional revenue and reduced cybersecurity incidents by more than 50%.

IT Infrastructure Cybersecurity Digital Transformation OkKAMI IT Governance Risk Management Vulnerability Assessment

Group IT Manager

Hideaway Nungwi & Dream of Zanzibar Hotels

Jan 2015 - Mar 2016 (1 year 2 months)

Led IT infrastructure and operations across two luxury hospitality properties. Directed implementation of enterprise network, Cisco VPN, and digital media infrastructure, and managed end-to-end technology projects.

IT Infrastructure Network Management VPN Digital Media Project Management Vendor Management

Group IT Manager

Blue Bay & Sultan Sands Hotels & SPA

Jul 2014 - Jul 2015 (1 year)

Led IT infrastructure and operations across multiple hospitality properties. Directed acquisition and integration of a new data center and ensured compliance with SOX and PCI DSS.

IT Infrastructure Windows Linux Unix iOS Android SOX Compliance PCI DSS

IT Network Infrastructure Manager

Melia Five-Star Hotels & Resorts SPA

Oct 2011 - Jan 2015 (3 years 3 months)

Designed, implemented, and managed enterprise network infrastructure. Led development of a secure cashless payment solution and integrated PMS with VOD, Call Manager, and IPTV platforms.

Network Infrastructure Property Management Systems Video on Demand

Field Engineer – Mobile Enrolment Unit

Soft net Technologies

Oct 2011 - Dec 2012 (1 year 2 months)

Supported large-scale enterprise desktop migration of over 5,000 IBM PCs and laptops from Windows NT to Windows XP using Microsoft SMS 2003 and BDD. Managed standardized system imaging and automated deployments.

Microsoft Systems Management Server 2003 Business Desktop Deployment System Images Technical Support

Education

Degrees, certifications, and relevant coursework

Osmania University

Bachelor of Science, Computer Applications with Electronics

Grade: First Class with Distinction

Bachelor of Science in Computer Applications with Electronics, awarded with First Class with Distinction. Specialized in System & Network Design and Applied Statistics.