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@alexandergonzalez
Dynamic FOH Manager with 15 years of service experience.
I am a versatile Front of House (FOH) Manager with over 15 years of experience in management and service. My career has been marked by a proven track record of driving business success and delivering superior guest service. I possess exceptional leadership skills, which have enabled me to effectively manage and train staff while coordinating seasonal events that enhance the guest experience.
My expertise in mixology and menu creation has allowed me to create new beverage recipes, including the bar's highest-selling drink. I am dedicated to improving customer engagement and satisfaction through exceptional service and strong team-building skills. My ability to resolve conflicts and maintain a positive atmosphere ensures that every guest leaves with a memorable experience.
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Work history, roles, and key accomplishments
Somewhere Café and Lounge
Jan 2021 - Jan 2022 (1 year)
Dynamic FOH Manager with over 15 years of experience in management and service. Improved customer engagement by delivering exceptional service while managing the bar and tending to guest needs. Created new beverage recipes and led the setup of special events.
The Terrace on Grace Bay
Jan 2020 - Jan 2021 (1 year)
Adhered to state liquor regulations to ensure a safe atmosphere for diners. Handled customer complaints effectively and maintained stock levels to prevent shortages. Participated in bar incentives to drive sales.
Degrees, certifications, and relevant coursework
Professional Mixology Certification, Mixology
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