Open to opportunities

Elgun Mustafayev

@elgunmustafayev

Message

I support banking customers and automate accounting workflows with 1C solutions.

Azerbaijan

Message

What I'm looking for

I'm looking for a full-time role where I can support customers, resolve requests efficiently, work with banking or business-service products, and continue developing my reporting, analysis, and automation skills.

I've supported Leobank at Unibank, resolving customer requests across communication channels and providing accurate information about banking products and services.

In the SME direction, I handled client chats, guided customers through the web cabinet, registered requests and statuses, resolved issues, and collected feedback to improve service quality.

Previously, at AKBIS GROUP MMC, I worked with 1C-based management and accounting automation as a consultant for 1C: Trade Management, 1C: Accounting for Azerbaijan, and 1C: Our Company Management.

I bring a software engineering education, strong reporting and request-analysis skills, and fluent Azerbaijani, Russian, and Turkish communication.

Experience

Work history, roles, and key accomplishments

Специалист направления сервисного обслуживания

Отдел развития проекта Leobank Unibank (ASC)

Dec 2022 - Aug 2024 (1 year 8 months)

Специалист по клиентскому обслуживанию в банковской сфере, обеспечивающий высококачественное решение запросов клиентов через различные коммуникационные каналы. Специализируется на оперативном предоставлении полной и точной информации о банковских продуктах и услугах, а также готовит детализированные отчёты и анализирует входящие обращения.

Дизайнер продукту