At Cadence Bank, I reviewed annual and initial CTR exemptions and analyzed OFAC alerts as a BSA Analyst. I received professional training in this field through ACAMS webinars.
As a Call Center Trainer at Cadence Bank Contact Center, I taught new employees the skills needed to become call center bankers and coached experienced bankers on new skills to better assist customers.
Earlier, as a Call Center Specialist, I assisted customers with debit card and online banking operations and fraud disputes. I'm currently studying Business Administration at Maestro College.
