At Automatic Payment Systems, I deliver AI/ML banking automation products from requirements and integration through deployment and optimization. I led delivery of an ML document comparison tool that cut legal review time by about 60–70%, and worked on automated document verification that reduced manual effort by 80%.
At VTB Bank (PJSC), I directed discovery, development, and scaling of an AI-powered SMB customer support chatbot. It reached 4,000+ DAU with a 75% automation rate, and won the CX World Award 2022 for Best Omnichannel User Experience.
