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Eka KurniawanEK
Open to opportunities

Eka Kurniawan

@ekakurniawan

I troubleshoot web platforms and improve user workflows for remote teams.

Indonesia
Message

What I'm looking for

I'm open to remote Technical Support, QA Specialist, and Web Operations roles where I can solve technical issues, improve user workflows, and contribute through clear written communication and self-management.

At Ultimo Solution, I maintain The Emdee Skin Clinic platform, resolving operational bugs, server and database sync issues, and workflow errors to support uninterrupted daily clinic operations. I also led functional design and implementation for 1Tugas and managed framework architecture, QA, cross-browser audits, and responsive UI checks for Twinklebook.

I've worked across web development, product ownership, UX, and technical support at Podcast Campus Digital Creative, Tentor, PT. Nestyard Kreativa Gemilang, and PT. Setramedia Sinergi. I translate software issues into clear solutions using hands-on experience with HTML, JavaScript, Next.js, PHP, MySQL, C#, REST APIs, QA, and technical documentation.

Experience

Work history, roles, and key accomplishments

US
Current

Technical Support Specialist

Ultimo Solution

Dec 2021 - Present (4 years 9 months)

Managed platform stability and day-to-day operations for an enterprise clinic management system, diagnosing and resolving critical operational bugs and workflow errors. Led functional design and system implementation for a work management application and managed end-to-end framework architecture for a digital event management platform.

Ultimo Solution logoUS
Current

Frontend Support Engineer

Dec 2021 - Present (4 years 9 months)

Core Experience & Projects:

Product & Platform Maintenance (The Emdee Skin Clinic):
Managed platform stability and day-to-day operations for an enterprise clinic management system.
Diagnosed, isolated, and resolved critical operational bugs, server/database sync issues, and workflow errors to ensure zero downtime for daily clinic operations.

Product Development & Workflow Systems (1Tugas):
Led t

PT Reycom Document Solusi logoPS

Data Entry Operator

Jun 2018 - Aug 2018 (2 months)

Worked as Data Entry Operator at PT Reycom Document Solusi.

Education

Degrees, certifications, and relevant coursework

UB

Universitas BSI Bandung

Computer Technology/Computer Systems Technology

2012 - 2018

UB

Universitas BSI Bandung

Bachelor of Science, Computer Technology

2012 - 2018

Pursued a degree in Computer Technology/Computer Systems Technology from 2012 to 2018.

Tech stack

Software and tools used professionally

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