Edward Lu

Assisted in developing a website and setting up payment systems, progressing to product development, testing, documentation, and marketing. Organized event spaces, setup, and produced event paraphernalia for distribution.

Responsible for maintaining and managing AirBnB rentals and other rental properties. Ensured properties were well-kept and operational for tenants.

Translated and recorded receipts from overseas vendors, and managed packaging and shipping with USPS and FedEx. Maintained the store's inventory and addressed customer queries and concerns.

Served as a staff member of the events team, writing templates and judging forms. Acted as the main communication point between 21 contestants and organized all media for distribution to other convention departments.

Recorded general practice expenses and managed insurance billing for PPO, Aflac, and ASHP. Developed a detailed receipt format and created an easily usable general ledger format for both accountants and receptionists.

Led major and minor projects, including handling an overdue collection case that was over a year and a half old. Coordinated with venues for availability and oversaw event planning, including creating a standard company attire.

Contacted the IRS daily to conduct background checks on clients and streamline processes. Introduced new practices to streamline processing by implementing workflow adjustments.

Oversaw tech support and troubleshooting for the ERP system, production lines, and server management, providing analytical reports. Generated and implemented instructional documentation to train new technicians on common troubleshooting issues.

Assisted with accounts payable, vendor ordering, and order processing. Managed product receiving, freight scheduling, and provided technical support for FedEx Ship Manager software.

Assisted with administrative tasks, including running errands, managing paperwork, and developing new ideas. Contributed to prototyping and documentation efforts.

Prototyped and produced paraphernalia, conducted weather testing, and created instructional documentation and production methods for experimental projects. Contributed to the development of new products.

Responsible for processing customer transactions, managing the sales floor, and providing excellent customer service. Ensured a positive shopping experience for all patrons.

Volunteered as a remote customer relations agent, hosting in-game events, resolving disputes, and moderating online forums. Provided easy access to IT resources and Game Master contacts.

Earned an Associate of Science in Accounting. The coursework covered principles of financial accounting, managerial accounting, and taxation.

Completed a Bachelor of Arts in Sociology. The curriculum focused on understanding societal structures, human behavior, and cultural dynamics.

Obtained an Associate of Arts in Sociology. This program provided foundational knowledge in sociological theories and research methods.

Completed a Certificate of Real Estate. This program provided specialized knowledge in real estate principles, practices, and regulations.