At Startek, I designed and oversaw training programs to improve performance, bridge skill gaps, and support leadership career growth. My work followed roles supporting T-Mobile and Amazon, where I contributed to training, customer solutions, and operations.
As Operations Manager for Amazon at Startek, I managed a team that consistently outperformed other business partners. I focused on accountability and continuous improvement to achieve business objectives.
For T-Mobile at Startek, I supported new hires through the street-to-seat training cycle and prepared operations teams for product launches and system updates. As Customer Solution Manager, I handled complex operational and customer issues and coordinated updates to product expertise and training.
Earlier, I taught secondary mathematics and science, delivered test preparation for TOEFL, SAT, GRE, and GMAT, and ran a private tutoring venture for bilingual students. My background also includes Industrial Engineering coursework and consulting on AI-powered simulation tools.
