Open to opportunities

Eduardo Marson

@eduardomarson

Technical sales and customer support specialist delivering high-ticket revenue and empathetic, real-time issue resolution.

Brazil

Message

What I'm looking for

I’m looking for a role where I can blend technical consulting with customer support and high-ticket sales—using real-time, empathetic communication to resolve conflicts fast, protect retention, and grow revenue in a team that values excellence.

I’m a customer service and sales specialist with over 15 years of international experience, known for consistently exceptional satisfaction scores. I bring real-time, empathetic support through chat, phone, and email, pairing it with technical consulting to drive customer loyalty, retention, and high-value conversions.

At Proaudiostar, I led high-ticket sales for the US market and managed the end-to-end customer journey—from complex hardware purchasing guidance to post-sales technical support. I resolved shipping disputes and logistical obstacles using Shopify and Magento, and handled warranty claims and returns while keeping the bridge between manufacturers and end-users professional and smooth.

I’ve also led front desk operations and customer relationship management for Battalion Studios, handling conflict resolution for VIP clients across a high-volume schedule. Earlier, as a Technical Sales Engineer and VIP Relationship Manager, I supported live events and studio recordings with specialized expertise to diagnose failures quickly and maintain production uptime, including restoration and reconstruction work after Hurricane Sandy.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Logistics Facilitator

Current

International Tour Logistics

Jan 2009 - Present (17 years 6 months)

Coordinated logistics and cross-functional communication for international tours across the US, Europe, and South America. Served as a bilingual liaison between stakeholders and crews while executing real-time problem solving for festivals and touring environments.

Production Coordination Cross Functional Communication

Support Lead, Front Desk Ops

Battalion Studios

Jan 2017 - Jan 2024 (7 years)

Directed front desk operations for a rehearsal studio in New York, managing a high-volume schedule and daily client interactions. Led conflict resolution for technical and scheduling disputes involving artists and VIP clients.

Front Desk Operations Scheduling Conflict Resolution Technical Support De escalation VIP Client Support Operations Management

Technical Sales Consultant

ProAudiostar

Jan 2020 - Jan 2023 (3 years)

Led high-ticket sales for the US market through technical consulting and managed post-sales customer support. Resolved shipping disputes and handled warranty claims and returns while de-escalating issues via live chat and phone.

Technical Sales High Ticket Sales Lead Conversion Customer Support Technical Consulting Conflict Resolution De escalation Cross Selling Upselling Order Management Returns Logistics Shopify Magento Live Chat Phone Support Warranty Claims

Technical Sales Engineer

Sst Rentals / Iiwii Studios

Jun 2014 - Jan 2023 (8 years 7 months)

Provided white-glove technical support and sales consulting for high-profile clients during live events and studio recordings. Diagnosed and resolved critical hardware/software failures to prevent downtime and supported recovery of analog studio systems after Hurricane Sandy.