SUStahl User
@edsson
Electromechanical technologist and customer support expert with SolidWorks experience.
ColombiaWhat I'm looking for
I am an electromechanical technologist with hands-on maintenance and field experience, skilled in creating technical documents and over 75 3D SolidWorks sketches used for parts sourcing and fabrication. I have operational experience with lathes, drills and alignment tasks, and I improved company reporting and data-collection formats to streamline workflows.
I also bring more than two years of customer-support experience at a major call center, handling English-language technical troubleshooting, refunds and escalation as floor support while maintaining high customer-experience metrics. I am completing a systems engineering degree and seek roles that leverage my technical drawing, maintenance, and customer-facing troubleshooting strengths.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert C1
Teleperformance Colombia SAS
Oct 2023 - Present (2 years 3 months)
Provided English-language technical support for a streaming service, resolved software/hardware issues, served 6 months as floor support assisting agents with escalations, refunds and IP unblocks, and maintained high CX metrics including two months at 100%.
Mechanic Assistant
Servicios Industriales Terán SAS
Mar 2021 - Feb 2023 (1 year 11 months)
Produced 75+ 3D sketches of pump components, improved customer work-report designs, and created data-collection formats to streamline maintenance operations and vendor communication.
Education
Degrees, certifications, and relevant coursework
Universidad de Desarrollo e Investigación (UDI)
Systems Engineer (in progress), Systems Engineering
2024 -
Currently pursuing a Systems Engineering degree with coursework in systems and related technologies.
Instituto Universitario de la Paz (UNIPAZ)
Electromechanical Technologist, Electromechanics
2017 - 2023
Completed an Electromechanical Technologist program covering maintenance, field work, and 3D part measurement and design.
Institución Educativa Blanca Durán de Padilla
Bachiller académico, Secondary Education
Completed secondary education and obtained the Bachiller académico title in 2016.
Availability
Location
ColombiaAuthorized to work in
Job categories
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