Eden leulesegedEL
Open to opportunities

Eden leuleseged

@edenleuleseged

Results-driven sales and customer service professional with 3 years experience.

Canada
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-driven sales and customer service professional with over three years of combined experience in fast-paced retail and service environments. My expertise lies in building strong client relationships, efficiently solving problems, and delivering high levels of customer satisfaction. Known for my excellent communication skills and adaptability, I approach challenges with a solution-focused mindset.

During my tenure at ET Herbal in Addis Ababa, I consistently met and exceeded monthly sales targets through persuasive selling techniques. I maintained product displays and inventory records, ensuring both stock accuracy and visual appeal. At Dashen Bank, I provided exceptional frontline support, resolving technical and service-related inquiries while maintaining professionalism and patience. My ability to identify recurring issues and collaborate with technical teams has significantly enhanced customer satisfaction and streamlined service processes.

Experience

Work history, roles, and key accomplishments

DB
Current

Customer Service Officer

Dashen Bank

Dec 2022 - Present (2 years 6 months)

Delivered exceptional frontline support to customers by resolving technical, billing, and service-related inquiries with efficiency and empathy. Maintained detailed and accurate customer records using CRM tools, ensuring timely follow-up and service continuity.

EH

Sales Associate

ET Herbal

Dec 2021 - Dec 2022 (1 year)

Delivered exceptional service by engaging customers, understanding their needs, and recommending suitable products. Met and exceeded monthly sales targets through persuasive selling and upselling techniques.

Education

Degrees, certifications, and relevant coursework

UU

Unity University

Bachelor of Arts, Marketing Management

Completed a Bachelor of Arts in Marketing Management. Gained foundational knowledge in marketing principles and strategies.

SS

St. Mary’s Catholic School

High School Diploma, General Studies

Obtained a High School Diploma. Developed foundational academic skills and knowledge.

Tech stack

Software and tools used professionally

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Eden leuleseged - Customer Service Officer - Dashen Bank | Himalayas