Eddie Brown
@eddiebrown
Senior Incident Manager and Unreal Developer with extensive experience.
United StatesWhat I'm looking for
I'm a seasoned professional with a robust background in incident management and game development. Currently, I serve as a Senior Incident Manager at Hyatt Hotels Corporation, where I excel in handling high-pressure situations and ensuring seamless operations. My experience spans over several years in various technical roles, including Site Reliability Engineer at IBM, where I led teams and managed complex server environments.
My journey in technology began with a strong foundation in computer science, which has equipped me with the skills to navigate and solve intricate problems efficiently. I thrive in fast-paced environments, leveraging my expertise in Unreal Engine and software deployment to deliver high-quality solutions. My commitment to excellence is reflected in my ability to communicate effectively across all levels of an organization, ensuring that both technical and non-technical stakeholders are aligned.
Experience
Work history, roles, and key accomplishments
Senior Incident Manager
Hyatt Hotels Corporation
Nov 2022 - Present (2 years 9 months)
Managed and resolved critical incidents to minimize impact on business operations. Collaborated with cross-functional teams to implement effective incident management strategies and improve system reliability.
Graphics Artist & Programmer
Non Nobis Games
May 2021 - Present (4 years 3 months)
Developed and programmed game features using Unreal Engine, contributing to various projects. Created and optimized graphics assets, enhancing visual quality and performance.
Site Reliability Engineer - Team Lead
IBM
Mar 2020 - Present (5 years 5 months)
Led a Site Reliability Engineering team, overseeing day-to-day maintenance and upkeep of server fleets. Implemented solutions for new and existing services, ensuring high availability and performance.
Bluemix Cloud IaaS SRE - Specialist
IBM
May 2017 - Present (8 years 3 months)
Maintained and supported IBM Bluemix Cloud IaaS infrastructure, ensuring operational efficiency. Collaborated with internal customers to deploy solutions and troubleshoot complex problems.
Bluemix IaaS SRE - Generalist
IBM
Jul 2016 - Present (9 years 1 month)
Performed day-to-day maintenance and upkeep of existing server fleets, ensuring system stability. Supported software provisioning systems and deployed solutions for new data center expansions.
IT Administrator
DXP Enterprises, Inc.
Nov 2015 - Present (9 years 9 months)
Administered servers, networks, and provided software and desktop support. Managed Active Directory and IBM/Lotus Notes environments.
LANDesk Admin/System Admin
ETMC IT Services
Nov 2013 - Present (11 years 9 months)
Managed system imaging, software deployment, and patch management for over 8000 workstations and devices. Administered 3000+ users in Active Directory and LANDesk, supporting over 100 software applications.
IT Specialist
ETMC IT Services
Jul 2012 - Present (13 years 1 month)
Provided IT support and troubleshooting for various systems and applications. Assisted users with technical issues and maintained IT infrastructure.
Education
Degrees, certifications, and relevant coursework
TCTyler Junior College
Associate of Science, Computer Science
2010 - 2012
Studied the fundamentals of computer science, including programming concepts and system administration. Gained foundational knowledge in IT support and network management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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