Open to opportunities

Ebubedike Charity

@ebubedikecharity

Strategic Customer Success Manager driving SaaS retention, adoption, and measurable business outcomes through proactive stakeholder partnerships.

Nigeria

Message

What I'm looking for

I’m looking for a customer success role where I can own renewals, retention, and adoption—building Success Plans with executives, using data and customer health signals to drive time-to-value and measurable outcomes through cross-functional collaboration.

I’m a Strategic Customer Success Manager helping SaaS customers achieve measurable business outcomes through customer onboarding, adoption, enablement, and value realization. I partner with executive stakeholders to build Success Plans, accelerate time-to-value, improve customer health, and increase retention.

At Digital Witch in Nigeria, I designed and executed a 30-60-90 day renewal strategy for enterprise SaaS accounts to protect Annual Recurring Revenue (ARR) and surface expansion opportunities. I build Success Plans aligned with customer business objectives and track progress through regular strategic check-ins and customer health assessments.

I strengthen retention through proactive customer health monitoring, using AI-driven implementation signals and sentiment indicators to identify and mitigate churn risk. I also lead customer enablement sessions, helping administrators and end users adopt key platform capabilities and align usage with business goals.

Previously at Nkurunkwa Nigeria Ltd, I owned executive relationship management for high-value client accounts and achieved 100% resolution of inquiries. Earlier, as an Operations Assistant at College Mastermind (United States), I supported customer satisfaction by improving operational processes and using business data to inform revenue forecasting and change management decisions.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Digital Witch

Mar 2025 - Present (1 year 4 months)

Designed and executed a 30-60-90 day renewal strategy for enterprise SaaS accounts, focusing on protecting ARR and surfacing expansion opportunities. Led onboarding/adoption strategies, success plans, proactive customer health monitoring, and enablement to improve time-to-value and retention.

customer success strategy ARR Protection Customer Onboarding Product Adoption Success Planning Customer Health Monitoring AI Driven Sentiment Indicators Customer Enablement KPI Tracking Revenue Forecasting Salesforce HubSpot Mixpanel Stakeholder Management

Operations Assistant

College Mastermind

Jan 2023 - Jan 2024 (1 year)

Supported key account initiatives through strategic planning and cross-functional coordination to drive project execution and service delivery excellence. Improved operational processes and customer communication, managed executive relationships, and analyzed business data to support revenue forecasting and customer-focused growth decisions.

Strategic Planning Stakeholder Management Customer Communications Service Delivery Data Analysis Revenue Forecasting Customer Satisfaction Change Management

Customer Success Stakeholder Coordinator

Nkurunkwa Nigeria Ltd

Jan 2018 - Jan 2023 (5 years)

Owned executive relationship management and stakeholder communications for high-value client accounts, resolving inquiries and improving customer satisfaction and loyalty. Built customer success plans, aligned internal teams with client priorities for renewals, and coordinated product, sales, and support feedback to improve adoption and customer experience.