Ebimichaels User
@ebimichaelsuser
Online Customer Service Representative at DEEPEND who resolved 80–100 daily inquiries with a 75% first-contact resolution rate.
NigeriaWhat I'm looking for
At DEEPEND, I addressed customer support inquiries through chat, email, and messaging platforms, sharing product and service information and escalating complex cases.
I managed an average of 80–100 inquiries daily and achieved a 75% first-contact resolution rate.
I improved average response time to under five minutes while meeting service-level agreements and company standards.
I’m interested in integrating Virtual Assistant expertise with customer support to improve service quality and client well-being.
Experience
Work history, roles, and key accomplishments
Online Customer Service Representative
DEEPEND
Oct 2022 - Present (4 years)
Addressed and resolved customer support inquiries through various online channels, including chat, email, and messaging platforms. Managed an average of 80–100 inquiries daily, attaining a 75% first-contact resolution rate and improving average response time to under 5 minutes.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor, Health and Medical Sciences
2019 - 2024
Pursued a Bachelor's degree in Health and Medical Sciences, completing studies in September 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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