Open to opportunities

Dwi Febri

@dwifebri

Message

I run accurate HR payroll and compliance, turning employee and tax data into reliable reporting.

Indonesia

Message

What I'm looking for

I’m looking for a role where I can own end-to-end payroll processing and compliance, deliver accurate tax and reporting outputs, and use structured processes and payroll software to protect employee data while supporting clients and stakeholders.

I handle daily payroll operations while ensuring employee records and workforce data remain accurate and properly managed. At TMF Indonesia, I prepare payroll reports (benefits, compensation, deductions, and monthly tax calculations), administer mandatory national social security contributions, and process tax reporting for permanent, non-permanent, expatriates, and resigned employees.

I also strengthen transparency through reconciliation of payroll and tax calculations, distribution of payslips and annual tax forms, and clear support for client inquiries on regulations and benefit provisions. I actively utilize Alteryx and Horizon, supervise junior payroll staff, and support ISAE 3402 quarterly audits with strong evidence and documentation—backed by earlier data reporting and customer support experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate HR Payroll

Current

TMF Indonesia

Apr 2022 - Present (4 years 2 months)

Prepared and processed monthly payroll reports, including benefits, compensation, deductions, and tax calculations, ensuring delivery within the agreed schedule. Managed statutory social security contributions, generated journal/KPI/GL reporting, handled off-cycle payroll for bonuses/commissions, and supported client inquiries with compliant guidance.

Payroll Processing Payroll Tax Statutory Contributions Journal And GL Reporting Off Cycle Payroll Alteryx Horizon

HR Payroll Specialist

Indonesia Equipment Center

Dec 2019 - Aug 2021 (1 year 8 months)

Calculated and processed monthly site payroll in line with company policies and local regulations, validating attendance and payroll variables for accurate reporting. Ensured compliance for health and employment contributions, reconciled overtime/expense records, distributed payslips, and communicated payroll-related updates to employees and stakeholders.

Overtime And Expense Processing Statutory Compliance Payroll Reporting Data Reconciliation

Data Reporting

W Group

Apr 2017 - Aug 2019 (2 years 4 months)

Built and maintained reporting materials (charts, graphs, operational reports) and led month-end/year-end closing to ensure accurate, timely management reporting. Coordinated with HR, finance, and operations to consolidate inputs, supported budgeting variance reporting, and improved reporting systems for leaders and stakeholders.

Month End Close Data Reporting Reporting Systems

Customer Service Exec

W Group

Mar 2015 - Mar 2017 (2 years)

Managed customer support operations using Zendesk and Salesforce, handling high volumes of inquiries via email, live chat, and phone while maintaining SLA targets. Monitored service KPIs using CRM analytics, escalated issues cross-functionally for resolution, and trained junior staff on systems and escalation procedures.

Zendesk Salesforce CRM SLA Management CRM Analytics KPIs

Telemarketing Officer

Sunlife Financial Indonesia

Dec 2014 - Feb 2015 (2 months)

Wrote performance and customer query reports, conducted follow-up calls to assess satisfaction, and gathered feedback to support continuous service improvements. Reached prospective customers by phone and email to present available products and services and maintained performance despite changing customer needs.

Telemarketing performance reporting Target Tracking