Open to opportunities

Dumitru Gafincu

@dumitrugafincu

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First-class BSc IT Support professional specializing in Microsoft 365 and cloud migrations.

United Kingdom

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What I'm looking for

I seek remote-friendly roles offering hands-on Microsoft 365/Azure support, cloud migrations, and opportunities to grow in systems administration or cybersecurity within collaborative, process-driven teams.

I am an IT Support professional with a First-Class BSc (Hons) in Computing and over three years delivering technical support to clients across the UK and USA. I have completed approximately 50 IT and web projects, including Microsoft Azure and SharePoint email migrations and WordPress deployments using Beaver Builder.

My hands-on experience spans Microsoft 365 administration, Azure/Azure AD migrations, Active Directory, Windows 10/11 troubleshooting, hardware diagnostics, and basic networking. I hold Cisco certifications in Networking Basics and Computer Hardware Basics, and I ranked in the top 3% globally on TryHackMe for cybersecurity challenges.

I produce clear technical documentation and user guides to empower non-technical clients, and I am comfortable working remotely while managing multiple concurrent client needs with strong communication and SOP-driven discipline.

Experience

Work history, roles, and key accomplishments

Current

IT & Technical Support Consultant

Current

Freelance / Independent

Jan 2021 - Present (5 years 5 months)

Delivered ~50 IT support and web projects for UK and US clients, migrated email/data to Microsoft Azure and SharePoint, and deployed WordPress sites with Beaver Builder while providing remote L1 Windows support.

Microsoft 365 Microsoft Azure SharePoint Email Migration WordPress Beaver Builder Active Directory Technical Documentation

Volunteer IT Support

Remote Charity

Jun 2025 - Dec 2025 (6 months)

Managed Microsoft 365 user access and licence queries, maintained website content and social channels, and provided first-line troubleshooting for software, connectivity, and access issues.

Microsoft 365 Exchange Online SharePoint User Provisioning Remote Support Client Communication Troubleshooting

Machine Operator

Pharmaceutical Manufacturer

Jan 2018 - Oct 2022 (4 years 9 months)

Operated and monitored automated packaging machinery in a GMP-regulated environment, maintained compliance documentation, and supported on-time shift completion (98%).

GMP Compliance Automation Quality Control

Photo Lab Technician & Tech Support

Photo Lab

Jan 2006 - Dec 2017 (11 years 11 months)

Diagnosed and repaired desktop PCs, configured and repaired multiple printer types, and delivered customer-facing technical support to 100+ customers weekly while maintaining analogue/digital photo systems.

Customer Support Noritsu QSS

Education

Degrees, certifications, and relevant coursework

Arden University

Bachelor of Science (Hons), Computing

2022 - 2025

Grade: First-Class Honours

Activities and societies: Relevant modules: Computer Security, Distributed & Cloud Computing, Advanced Databases, Web Application Development, Human Computer Interaction, IT Project Management, System Analysis & Design

Completed a First-Class BSc (Hons) in Computing covering modules in computer security, cloud computing, databases, web application development, HCI, IT project management, and systems analysis.