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Dully Jane Jacildone

@dullyjanejacildone

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Experienced public health nurse with over 10 years in customer service.

Philippines

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What I'm looking for

I seek a role that fosters teamwork and allows for impactful community health initiatives.

I am a dedicated public health nurse with over a decade of experience in the customer service industry, which has equipped me with exceptional communication skills and the ability to connect with clients and patients effectively. My journey in healthcare began after earning my Bachelor of Science in Nursing from the University of Baguio, where I developed a strong foundation in patient care and health program implementation.

In my current role at the Itogon Municipal Health & Services Office, I provide comprehensive health care services through community health units and home visits. I have successfully created and implemented various health programs in collaboration with local government offices, ensuring that community health claims are processed efficiently. My previous experience as a Covid Nurse allowed me to handle mild to moderate cases, where I performed essential nursing duties and assisted with vaccinations, further solidifying my commitment to public health.

Experience

Work history, roles, and key accomplishments

Public Health Nurse

Itogon Municipal Health & Services Office

Nov 2021 - Mar 2024 (2 years 4 months)

Provided health care services through barangay health units and home visits. Created and implemented health programs in the community by collaborating with local government offices and processed community health claims.

Community Health Patient Care Team Collaboration

Covid Nurse

Itogon Municipal Health & Services Office and Department of

Oct 2020 - Oct 2021 (1 year)

Handled mild to moderate COVID-19 cases in the community isolation facility. Performed nursing duties including vital signs monitoring, dispensing medication, and patient referrals to higher facilities. Assisted with COVID-19 vaccinations.

Vital Signs Referrals Vaccination Assistance

Financial Advisor

Concentrix

Mar 2017 - Aug 2020 (3 years 5 months)

Managed debt collection for bank loans and processed payments through phone conversations. Provided alternative solutions for clients unable to make payments.

Debt Collection Payment Processing Customer Solutions Communication Skills

Customer Service Representative

Convergys

Sep 2014 - May 2016 (1 year 8 months)

Served as a mediator on an online sales account, opened cases, and provided resolutions for claims. Offered information to callers regarding products and services.

Customer Mediation Product Knowledge Communication Skills

Call Center Representative

SITEL

May 2010 - Jun 2012 (2 years 1 month)

Handled prepaid banking services including reloading, upgrading, and verifying card information.

Customer Service Card Verification Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Baguio

Bachelor of Science, Nursing

2004 - 2008

Completed a Bachelor of Science in Nursing, focusing on various aspects of patient care, health assessment, and nursing practices. Developed skills in critical thinking and effective communication within healthcare settings.