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Draru Moureen

@drarumoureen

Cashier & Records Assistant at Divine Holding (U) Ltd, improving cash reconciliation accuracy and streamlining transaction records.

Uganda

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What I'm looking for

I aim to build a successful career in administration, customer relations, finance support, and organizational management. I’m eager to contribute to a dynamic work environment while pursuing continuous professional growth.

At Divine Holding (U) Ltd, I receive and reconcile cash and electronic payments, issue receipts, and maintain daily cash records. I’ve improved cash-handling accuracy and streamlined transaction record keeping.

I also prepare daily and weekly transaction reports and support management with financial reporting and audit records. Helping clients with payments and inquiries is part of my work.

Previously, as a Customer Service Representative / Call Centre Agent at The YILED Institute Namungongo, I handled client inquiries and complaints, managed appointments, and coordinated events. I resolved over 20 client issues daily and maintained accurate client records and reports.

I hold a Bachelor of Business Administration and Management from Uganda Martyrs University. I’m looking to build a career in administration, customer relations, finance support, and organizational management while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Cashier & Records Assistant

Current

Divine Holding (U) Ltd

Jan 2025 - Present (1 year 9 months)

Handles cash and electronic payments, reconciles transactions, and maintains accurate records. Provides customer service and prepares daily and weekly reports.

Cash Handling Transaction Processing Records Management Customer Service Reporting Microsoft Office

Customer Service Representative

The YILED Institute Namungongo

Oct 2023 - Dec 2024 (1 year 2 months)

Managed client inquiries, complaints, and appointments, ensuring high satisfaction. Maintained accurate client records and submitted daily reports on engagements and admissions.

Customer Relationship Management Scheduling Communication Skills Reporting Administrative Support

Education

Degrees, certifications, and relevant coursework

Uganda Martyrs University

Bachelor of Business Administration, Business Administration and Management

2018 - 2024

Pursued a Bachelor of Business Administration and Management, gaining hands-on experience in customer service, office management, and client relations.