Nikola Todorovic
@nikolatodorovic
I turn operational and customer-service data into dashboards, automation, and measurable business improvements.
SerbiaWhat I'm looking for
I've delivered end-to-end analysis for international events at InterGroup, using Python and SQL to turn on-site operational data into real-time executive dashboards. My work reduced post-event reporting turnaround by 15% and supported a 96% client retention rate.
Across Foundever and ASWO, I've built Power BI reporting, automated QA workflows, cleaned product and service data, and uncovered operational issues that improved QA scores, resolution rates, inventory visibility, and pricing accuracy. I enjoy translating structured and unstructured data into practical strategies through clear reporting, exploratory analysis, and collaboration with business teams.
Experience
Work history, roles, and key accomplishments
BI Analyst/Event Organizer
InterGroup
Jan 2025 - Jan 2026 (1 year)
Managed end-to-end data analysis for 15+ international events, including oncology symposiums. Cleaned and structured on-site operational data via Python/SQL to produce real-time executive dashboards, resulting in a 15% reduction in post-event reporting turnaround and 96% client retention rate.
Data Analyst
Foundever Group S.A.
Jan 2024 - Dec 2024 (11 months)
Managed customer service data pipelines from Jira and Zendesk using SQL/Python, reducing processing time by 30% for a 70-agent floor. Built Power BI dashboards tracking CSAT and resolution trends, directly contributing to a 12% improvement in QA scores.
BI Analyst
ASWO
Jan 2020 - Dec 2023 (3 years 11 months)
Cleaned and transformed 50,000+ product SKUs using SQL and Power Query, cutting duplication errors by 40% across 5 departments. Built interactive Power BI dashboards for real-time inventory tracking, reducing lost sales by an estimated 15% during peak seasons.
Education
Degrees, certifications, and relevant coursework
University Union, Belgrade School of Computing
Informational Technologies
Studied informational technologies at the University Union, Belgrade School of Computing.
University of Belgrade Faculty of Physics
Applied and Computer Physics
Studied applied and computer physics at the University of Belgrade Faculty of Physics.
Availability
Location
SerbiaAuthorized to work in
Job categories
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