Dotun Oyenuga

Supported Hertfordshire Children's Services on safeguarding referrals as part of the Children's Social Care Referral and Response Team (CSRRT), working to local authority guidance in an accuracy-critical setting. Worked across three case management systems (LCS, EHM and IES Liquid Logic) to read, record and cross-check case information.

Advised customers in store on products and services, explaining options clearly. Resolved account, billing, and connectivity queries, maintaining accuracy in handling transactions and sensitive customer data in line with company policy.

Analysed customer interaction data and built Power BI reporting to identify trends and streamline operational processes, improving service efficiency. Ensured ongoing compliance with regulatory policies, including KYC procedures, across day-to-day operations.

Carried out AML/KYC compliance and fraud investigation work. Built an automated compliance risk-assessment tool that reduced manual workload by 15%.

Redesigned the onboarding process, reducing onboarding time by 10%.

Grade: Distinction

Completed an MSc in Business Analytics and Consultancy with Distinction, focusing on data-driven decision-making and consultancy skills.

Grade: 2:1

Earned a Bachelor of Science in Economics with a 2:1 classification, covering economic theory and quantitative methods.