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Dorothy User

@dorothy

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Detail-oriented procurement and operations specialist with over 10 years’ experience.

Kenya

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What I'm looking for

I am looking for a role that values efficiency and compliance, with opportunities for growth.

I am a procurement and operations specialist with over 10 years of experience in high-volume payment processing, procurement planning, and banking operations. My career has been marked by significant achievements, including overseeing procurement budgets exceeding KES 20 million and negotiating supplier contracts that resulted in an 11% reduction in material costs. I pride myself on my meticulous attention to detail, maintaining a 93% accuracy rate in processing RTGS and Telegraphic Transfers in a banking environment.

Throughout my career, I have developed a proven track record in cross-border sourcing, compliance monitoring, and KYC verification. My hands-on experience with SAP ERP, Oracle, and core banking systems has equipped me with the skills necessary to implement effective procurement strategies. I have successfully delivered virtual supplier onboarding and staff training, ensuring seamless collaboration and operational continuity, even in remote settings. I am now looking to transfer these skills into a remote-friendly banking or administrative role that emphasizes efficiency, compliance, and stakeholder satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Procurement Executive

Current

Pidilite East Africa Limited

Aug 2022 - Present (2 years 11 months)

Led sourcing and procurement efforts that reduced procurement cycle time by 27%, ensuring timely availability of raw materials for uninterrupted operations. Negotiated supplier agreements that reduced material costs by 11% while maintaining product quality and compliance with standards.

Procurement Inventory Management Contract Negotiation Supplier Management Oracle

Operations Department – Officer 1

Diamond Trust Bank

Dec 2016 - Aug 2022 (5 years 8 months)

Enhanced operational accuracy by ensuring 93% compliance in processing Telegraphic Transfers (TTs) and RTGS payments in line with regulatory policies. Verified and updated over 600 KYC profiles, maintaining full AML compliance and supporting internal audit ratings.

Payment Processing Compliance Monitoring KYC Data Analysis Audit Banking Operations Core Banking Systems

Intern

Water Appeal Board Office

Jul 2014 - May 2015 (10 months)

Accelerated procurement documentation and LPO processing time by 29%, improving department responsiveness to internal requests. Processed and managed over 150 purchase orders and invoices, enabling efficient stock replenishment and improving supplier turnaround time.

Invoice Management Supplier Communication Stock Taking

Attaché – Supply Chain Management Office

Narok North District Offices

Apr 2013 - Aug 2013 (4 months)

Supported supply chain management operations and assisted with various administrative tasks within the office. Gained practical experience in public sector procurement processes.

Supply Chain Management Administrative Support Documentation Public Sector Operations Records Management

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Master of Science, Procurement and Logistics

Focused on advanced concepts in procurement and logistics, enhancing skills in supply chain management and operational efficiency. Gained expertise in strategic sourcing, inventory control, and global logistics.

Maasai Mara University

Bachelor, Purchasing and Supplies

Acquired comprehensive knowledge in purchasing and supplies, covering areas such as supplier management, contract negotiation, and supply chain optimization. Developed strong analytical and problem-solving skills relevant to procurement.

Kenya Institute of Management

Diploma, Purchasing and Supplies

Completed a diploma program in purchasing and supplies, building foundational knowledge in procurement processes and practices. Developed practical skills in inventory management, tender processing, and vendor evaluation.