At Hilti META, I manage end-to-end order execution for direct and distributor accounts across the Middle East, Turkey, Africa and Central Asia. After sanctions on Russia closed established routes, I worked with the transport team to rebuild routing into Central Asia, cutting transit times by 12 days against the post-sanction baseline.
I built a complaint intake tool in Power Automate and Microsoft Lists, giving customer service and commercial teams a single logged queue. I also designed a weekly backorder dashboard that reduced ad hoc order-status enquiries handled by the team.
At Standard Chartered Bank, I led a six-person priority clients team that achieved its annual targets. I held net promoter score above 80% during that growth period and coached relationship managers through client reviews and pipeline sessions.
My experience also includes managing client portfolios, advising on wealth planning, and signing off anti-money laundering controls. I hold an MBA in Accounting and Finance, a Level 5 Graduate Diploma from CIPS, and Lean and Six Sigma training.
