Donysha Lacy

Clean and sanitize restrooms and perform general janitorial duties including sweeping, mopping, dusting, and vacuuming. Maintain cleaning-supply inventory, restock restroom supplies, and collaborate with team members to meet timeframes while working independently.

Provided guest service during peak hours by multitasking across multiple tables and coordinating with kitchen staff to deliver orders. Handled cash transactions through the POS system with accurate cash drawer balancing, maintained dining-area cleanliness, and resolved customer concerns professionally.

Processed and resolved insurance claims accurately and timely while maintaining detailed records of claim interactions and transactions. Gathered documentation with adjusters and other professionals, explained coverage and claim procedures to customers, and conducted interviews to support liability investigation.

Developed and implemented age-appropriate curriculum in alignment with state guidelines and provided individualized support to help children grow cognitively, physically, and socially. Maintained a clean classroom environment, supported meal times while monitoring dietary restrictions/allergies, and communicated with parents about progress.

Ensured quality control and customer satisfaction by resolving complaints promptly and maintaining a positive brand image. Supported health, safety, and sanitation compliance, coordinated with kitchen staff for timely order delivery, and trained new staff on restaurant procedures and customer service standards.

Earned a high school diploma from David H. Ponitz Career Technology Center from 2006 to 2010.