At Best Buy, I diagnosed and resolved hardware and software issues across Windows, macOS, iOS, and Android devices. I introduced a standardized triage checklist that reduced average repair turnaround time by 30%, while maintaining a 96% customer satisfaction rating.
I also delivered more than 500 one-on-one technical consultations annually, explaining troubleshooting steps in plain language. I performed system imaging, data migrations, malware removal, and OS reinstallations for more than 1,200 devices.
As a Product Flow Specialist at Best Buy, I analyzed store performance dashboards and built reporting workflows that reduced weekly inventory reconciliation time by 40%. My analysis contributed to the location achieving a Top 10 global revenue ranking.
Earlier at Best Buy, I worked in inventory and merchandising. I sustained 99.2% stock accuracy through weekly cycle counts and used sales velocity data to optimize shelf placement for more than 500 SKUs.
