Donna York

Managed 100+ customer and stakeholder requests per month, ensuring timely resolution of administrative, operational, and service-related inquiries while maintaining high customer satisfaction and compliance with organizational procedures. Strengthened internal knowledge management systems, improving access to research materials and project documentation by 40%.

Prepared analytical reports, policy briefs, and financial summaries for donors and institutional partners. Monitored budgets and expenditures of up to €250,000 per project, ensuring compliance and transparency. Managed and supported international climate, conservation, and sustainable-development programs, coordinating projects, budgets, deliverables, reporting, and partner communications. Managed

Developed SOPs, training materials, documentation, and knowledge resources to improve operational consistency. Identified process improvements based on analysis of operational information and recurring issues.

Responsible for documentation, meeting notes, and communication flow among stakeholders in Nepal. Organized logistics, schedules, and deadlines for mixed methods research processes. Used Excel, SharePoint, Outlook, PowerPoint, and Word to manage data, maintain records, analyze information, and prepare reports.

Prepared 50+ briefing documents, reports, and presentations for senior management at UNDP. Maintained orderly digital archives and assisted with routine reporting tasks across 10+ partner countries. Assisted in organizing international trainings and conferences with 300+ participants in Geneva. Automated 3–5 manual tracking workflows.

Delivered environmental and cultural education programs to 500+ students in Northern Benin. Designed curriculum materials and learning guides for programs year-round. Coordinated exchange and study-abroad preparation workshops in Cotonou in partnership with the American Embassy.

Reduced payment processing delays by 40%. Maintained filing systems and partner communication, ensuring timely updates and clear documentation.

Master of Arts in International Environmental Policy from the Middlebury Institute of International Studies at Monterey.

Bachelor of Arts in International Development and Sustainability from the Middlebury Institute of International Studies at Monterey.